Common Problems and Known Issues

I need the correct class codes or zoom links

UPDATE  March  24  at  3:07pm:

All  codes  are  now  created,  along  with  fixed  Zoom  links  for  each  class  and  cluster  class.  All  codes  and  links  are  consolidated  and  can  be  found  here.


UPDATE  March  23  at  8:03pm:

The  teachers  should  have  sent  a  new  Google  Classroom  code.  Please  join  using  this  and  leave  the  old  class. This  was  a  glitch  as  DOE  rolled  out  the  new  system  quickly,  thank  you  for  your  patience.


UPDATE  March  23  at  2:10pm:


P.S.39  Staff  now  has  a  DOE  account  and  is  in  the  process  of  updating  all  shared  files  such  that  students  can  access  them.  Look  for  updates  within  Google  Classroom  from  your  teachers.


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This  is  a  known  issue  that  P.S.  39  is  working  to  resolve  with  NYC  DOE.  


The  core  problem  is  that  your  child’s  @nycstudents.net  address  issued  by  the  DOE  is  currently  prohibited  to  view  any  Google  Drive  files  created  by  a  non-DOE  account,  which  unfortunately  includes  @ps39.org  accounts.  This  holds  true  even  if  the  file‘s  permissions  are  set  to  allow  anyone  with  the  link  to  view  it.  Unfortunately,  Google  Classroom  automatically  uploads  any  attachment  to  Google  Drive,  making  them  inaccessible  for  your  students’  accounts.


For  now,  please  ask  your  teachers  to  use  another  public  cloud  storage  such  as  Dropbox  as  a  work-around  until  DOE  fixes  this  problem..

I can’t get my child’s Chromebook set up properly

Several  parents  have  reported  that  Chromebooks  with  parental  controls  /  Google  family  link  accounts  are  having  problems  adding  their  child’s  DOE  account.


Please  try  to  set  up  the  Chromebook  using  an  adult’s  account  without  parental  controls. /  Google  family  link.


Please  note  that  some  Chromebook  users  have  reported  issues  with  uploading  assignments.  One  known  work-around  is  downloading  Google  Classrooms  on  your  phone  to  submit  assignments  via  the  app.